Freight Forwarding Information System Audit Using IT-IL Version 3 (Case Study : PT. JNE Express Kotabumi North Lampung)

Abstract

A freight Forwarding Information System in a company engaged in logistics delivery services is very important in supporting the business competition. The Freight Forwarding System aims to increase effectiveness and efficiency in the process of shipping goods. In this study, an analysis of the freight forwarding information system at PT. JNE Express Kotabumi Lampung Utara uses Framework Information Technology Infrastructure Library (IT-IL)  Version 3 with the domain Service Operation (Event Management, Incident Management, Problem Management, Request Fulfillment, Access Management) with a Maturity Level process which aims to determine the maturity level of the goods delivery system at PT. JNE Express Kotabumi North Lampung. This research resulted in a maturity level with an average of 4.25 being at level 4 (Managed and Measurable) which means the maturity level of PT. JNE Express Kotabumi has been well managed.